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      Changing your Rating

      Learn how you can change your rating when requested by the blackbear team.

      There may be instances where the rating criteria or the impact of the rating is unclear to new clients. In order to assist them in ensuring a fair rating and to provide an opportunity to change the rating, the blackbear team may occasionally reach out to you and request a rating change. However, you are not obligated to change your rating unless you agree with the reasoning provided.

      How do I change my rating?

      If you received a request to change the rating, you will first receive an email notification. To change the rating, follow the steps below.

      1. Log in to your blackbear account
      2. Go to 'My Assignments' page
      3. Click on the assignment card to open an assignment with status 'Delivery'
      4. Click on 'Final Deliverable(s)' tab
      5. In case you have multiple Solver(s) or team(s) working on the assignment separately, you will view multiple teams or Solver(s) tabs. Select the tab with the Solver(s) or team(s) that you'd like to view the change the rating for
      6. If a rating change has been requested, you will view rating progress saved on top. This is your latest submitted rating with no changes. 
      7. To open and view the rating, click 'Continue Rating'
      8. You can easily navigate through the steps by using the 'Next' and 'Previous' buttons. If you want to make any changes to your rating, simply click on the stars wherever you would like to make adjustments.
      9. View your feedback for the Solver(s) and make changes as desired on: ‘What went well? and 'What could have been better?'
      10. Click 'Next'
      11. View a summary of your rating
      12. If happy with the rating, click 'Submit Rating' 
      13. View success message and a final rating provided
      14. You are all set!

      Can I change my rating after submission without a request from blackbear?

      Once you submitted your rating, you can not change it again unless our team has submitted a request for changing the rating. If you made a mistake and would like to change, please contact the Project Consultant that you worked with on the assignment.

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